Privacy Policy

Effective Date: January 1st 2024
Last Updated: November 10th 2025

At The Pack Horse, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with us online.

We may collect the following types of information:

• Personal Information: Name, email address, phone number (e.g., when making a booking or signing up for newsletters).
• Usage Data: IP address, browser type, pages visited, and time spent on our site.
• Cookies: We use cookies to enhance your browsing experience and analyse website traffic.

We use your information to:

• Process bookings and reservations
• Respond to inquiries and provide customer support
• Send promotional emails (with your consent)
• Improve our website and services

We do not sell or rent your personal information. We may share data with trusted third-party service providers who assist us in operating our website or delivering services, under strict confidentiality agreements.

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications at any time

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Email: enquiries@packhorseculcheth.com
Phone: 07795865330
Address: 55 Church Lane, Culcheth, WA5 3ET